Troubleshooting & Escalation
Troubleshooting Checklist for NBN FTTB/FTTN Connection Issues
Navigate to NBN --> Product Instances --> Click on NBN# for the affected end user. What is the Radius status currently showing? Is there an outage notification appearing for the service? Check with the end user if the service currently working? If ...
Troubleshooting Checklist for NBN Fixed Wireless Connection Issues
Navigate to NBN --> Product Instances --> Click on NBN# for the affected end user. What is the Radius status currently showing? Is there an outage notification appearing for the service? Check with the end user if the service currently working? If ...
Troubleshooting Checklist for NBN FTTC Connection Issues
Navigate to NBN --> Product Instances --> Click on NBN# for the affected end user. What is the Radius status currently showing? Is there an outage notification appearing for the service? Check with the end user if the service currently working? If ...
Troubleshooting NBN HFC Connection Issues
Navigate to NBN --> Product Instances --> Click on NBN# for the affected end user. What is the Radius status currently showing? Is there an outage notification appearing for the service? Check with the end user if the service currently working? If ...
Troubleshooting Checklist for NBN FTTP Connection Issues
Navigate to NBN --> Product Instances --> Click on NBN# for the affected end user. What is the Radius status currently showing? Is there an outage notification appearing for the service? Check with the end user if the service currently working? If ...