General
Generating a PCAP on Handset
When reporting handset issues to support, we require the customer to submit PCAP Syslog (level 6). Kindly note, you need to reproduce the issue firstly, then export files to us. The steps are outlined below: 1. Login to phone web portal, then go to ...
RA REQUEST FORM
Polycom OBi302 Ignition Process
OVERVIEW POLYCOM OBi302 IGNITION PROCESS The following is for ignition of the Polycom OBi302 ATA adaptors where the version is 3.2.X onwards. From these version onwards access to the GUI via the internet (WAN) port is off by default. Connection via ...
NBN Data - Level 1 Diagnostics
This article aims at providing guidance to partners on basic information that should be provided to the Channel UC Support team while lodging a ticket for Voice Faults and related issues. Hard Down/Dropouts: Site Address: NBN Speed: 25/5 Mbps or ...
Voice Faults - Level 1 Diagnostics
This article aims at providing guidance to partners on basic information that should be provided to the Channel UC Support team while lodging a ticket for Voice Faults and related issues. Call Quality Issues: Enterprise Name or Routing Community Name ...
Clearing Browser Cache in Chrome
If you experience an error when logging into the Eclipse UC platform, please follow the steps below to clear the cache. The error may look similar to this. 1. Click the padlock next to the address bar. 2. Click Note: The picture ...