Testing Incoming and Outgoing calls for PBX Trunking using Microsip

Testing Incoming and Outgoing calls for PBX Trunking using Microsip

Applicable for Channel UC SIP Trunk users only.

Overview

Sometimes users find that logins created or provided for SIP Trunks do not seem to register on a third-party PBX. This usually occurs because of incorrect configuration on the SIP Trunk platform side or on the third-party PBX itself. 
It is best practice to test the trunk on a third-party softphone application like Xlite, Zoiper, Microsip, etc to troubleshoot or diagnose any issue with configuration on the SIP Trunk from the platform (Webadmin) side. 
If the test is successful, then it implies that the trunks are ok, trunking credentials are correct and the next step should be to troubleshoot from the PBX's side.

Testing SIP trunks using Microsip

Below steps outline how to use a third-party application like Microsip to test SIP trunks.

1. Download and install Microsip from  https://www.microsip.org/downloads.

2. Run the program and follow the below steps.

      a. Click on the drop-down menu on the upper right of the application.



      b. Click on  Add Account.



      c. Enter the sip trunk credentials and click Save.
          



      d. Once registration is complete, the status will change to Online and test calls can then be made.


In order to avoid multiple registrations of the trunk, once tested, do not forget to clear the registration of the tested SIP Trunk from Webadmin platform.


 

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