Generating a PCAP on Handset
When reporting handset issues to support, we require the customer to submit PCAP Syslog (level 6).
Kindly note, you need to reproduce the issue firstly, then export files to us.
The steps are outlined below:
1. Login to phone web portal, then go to Settings > Configuration page.
New UI Old UI
2. Find Module Log Level and Local Log Level option, and set it as 6, then press Confirm
3. Find Export All Diagnostic Files option and Audio Diagnostic, press the Start button
4. Reproduce the phone issue you met
5. After the issue reproduced, press the Stop button
6. Press the Export button to export the diagnostic file.
Important: Export immediately after testing, just in case of the file being overwritten.
Important: Export immediately after testing, just in case of the file being overwritten.
If you need further assistance on this topic please raise a ticket or call us on 1300 369 936.
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